As the airlines continue to update and change their policies regarding cancellations and changes due to COVID-19, we are providing the below summary that we have received from our travel agent, Christopherson Business Travel.
Tickets normally expire one year after purchase, but Delta waived change fees to travel through May 31, 2022 for customers who have (1) upcoming travel already booked in April or May 2020, OR (2) existing unused tickets or canceled travel in March, April or May 2020. New tickets purchased between March 1 and May 31, 2020 can be changed without a change fee for up to a year from the date or purchase. If you booked a Delta flight through the Concur booking tool, Delta is waiving name change fee (this will not apply to those booked directly with Delta).
Travelers now have until April 30th to make changes, or cancel any travel booked through the end of 2020 without fees. This is in addition to existing waivers already in place which allow customers to change or cancel plans for travel through May 31, 2020. Unused tickets are now valid for 24 months from the date issued. This includes all currently valid unused tickets and all new tickets issued on or after April 1, 2020.
The waiving of change fees for travelers who have purchased travel through September 30, 2020 has been extended. Offer is available for any American fares, and customers will have until December 31, 2021, for future travel. Tickets purchased on or before April 7, 2020, for travel between March 1, 2020, through September 20, 2020, will not incur a change fee prior to travel. If customers have an unused ticket with an expiration date that is between March 1, 2020 and September 30, 2020, the value of the unused ticket can be used for travel through December 31, 2021.
Customers’ funds that have expired or will expire between March 1 –June 30,2020 will now expire June 30, 2021. Any travel funds due to a flight cancellation between March 1 –June 30, 2020, will have an expiration date of June 30, 2021.
Waiving change/cancel fees for customers travel through May 31, 2020. Unused ticket credit from a previous flight purchase that expire between February 27, 2020, and May 31, 2020, will now expire December 31, 2020. For unused ticket credits for flight purchases between February 27, 2020, and May 31, 2020, the credit will now have a 24 month expiration period as opposed to the typical 12 months.