Frequently Asked Questions – Accounts Payable

Yes. The card CANNOT be used until activated. To activate the Card, please visit www.card-support.com or call 1-888-621-1397.

You can use your Card where Visa is accepted by presenting it in person, online or by phone. Approved transactions will be deducted from the Card balance immediately.

You do not need a PIN. Select “credit” and sign the receipt. If you desire a PIN, call 1-888-621-1397. Obtaining a PIN will not grant access to cash at ATMs or provide cash back with transactions.

A transaction will be declined when the amount presented by the merchant is more than the remaining balance on the Card. Subject to merchant procedures, you may be able to pay the difference between the purchase price and the remaining value on your prepaid Card with cash, check, credit card or check card.

We suggest you go inside and prepay for your gas. If you pay at the pump, an average purchase of gas will be pre-authorized because the final amount is unknown. An average purchase amount can vary from $40 to $75. If your balance does not cover the pre-authorized amount, your transaction will be declined. Restaurants, rental companies, hotels and other merchants may pre-authorize in this manner.

Check your balance online at www.card-support.com or toll free at 1-888-621-1397.

Use your Card until the balance is zero or it has expired. Then destroy your Card.

Report your Card lost or stolen immediately by calling toll free 1-888-621-1397.

A lost or stolen card replacement fee is charged if the Card is replaced. See the Cardholder Agreement provided with the Card for a complete list of fees.

Yes. You may use the virtual gift card option and put the name “Confidential Recipient” in the name fields when filling out the gift card request form in Concur.