Flight Cancellations

We are aware of many travelers experiencing cancelled flights in recent months. This is an issue across the travel industry and is not an issue specific to Concur or our UA travel agent, Christopherson Business Travel (CBT). This is an industry-wide supply and demand challenge that may continue for the foreseeable future. If you receive a notification that your flight has been cancelled, please read the information in the email very carefully. You may be rebooked on a comparable flight or you may need to contact CBT or the airline directly to rebook. Often travelers are contacting both CBT and airline opting for anyone who can help them the fastest. This is acceptable, but please know that if you contact the airline and they take an action on your itinerary, CBT can no longer view that itinerary and cannot support you in the future.