As we begin to return to campus, Accounts Payable would like to remind you that we have various methods for you to communicate your questions and issues to us. Accounts Payable Customer Service can be reached by email at acctspay@ua.edu. This account is monitored during business hours and can answer all general AP questions such as policy, vendor and payment status questions.
For specific Concur questions, please email the Concur Helpdesk at concur@ua.edu. In addition, the Accounts Payable Customer Service phone line is monitored during business hours and can respond to both general AP questions and to Concur questions. We can be reached at 205-348-7377. If you are routed to voicemail, we are likely helping another campus customer. Please leave a detailed message, and we will ensure that your question is routed correctly and is answered. We strive in Accounts Payable to provide excellent customer service and to answer your questions as quickly and effectively as possible.